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FAQContact & Support

Contact & Support

If you’ve checked General Questions and Troubleshooting and you’re still stuck, the fastest way to reach the Nuts team directly is email.

Email support

Write to support@nuts.social. This is the general inbox for account issues, bugs, and anything else that doesn’t fit a specific category below.

A few requests go to more specific addresses instead:

What to include

A few details up front save a round trip:

  • The email, social account, or handle your Nuts account is signed in with
  • Whether you’re on the web app, Android, or iOS, and your app version — on mobile, this is at the bottom of Settings (see Troubleshooting for exactly where)
  • What you expected to happen, and what happened instead
  • A screenshot, if the issue is something visual

Response times

Nuts is a small team, so replies aren’t instant, but every message to support@nuts.social is read. Account and safety issues are prioritized over general feedback.

Reporting content instead of contacting support

If your issue is about something someone else posted — harassment, spam, or content that breaks the Community Guidelines — use the in-app Report option on that post, comment, or profile instead of email. It routes directly to moderation and gets handled faster than a general support request. See Reporting Content & Users.

Troubleshooting