Troubleshooting

Notifications aren’t arriving

Push notifications only exist on the installed Android and iOS apps — the web app shows new activity in the notifications bell instead, since browsers can’t deliver native push the way an app can. If you’re not seeing notifications on your phone, work through these in order.

1. Check your phone’s notification permission. The first time you opened Nuts, it asked for permission to send notifications. If you denied that prompt (or later turned it off), Nuts can’t deliver anything, even if everything inside the app is switched on. Open your phone’s Settings app → Notifications → Nuts, and make sure notifications are allowed.
2. Check your notification preferences in the app. Open Settings → Notification Preferences and confirm the category you’re expecting is turned on — Likes, Comments on your posts, Replies, Mentions, Direct Messages, and Community updates each have their own switch. See Notification Settings.
3. Check whether the specific chat is muted. If it’s only one conversation that’s gone quiet, open that chat, tap into the chat’s options, and check whether Mute notifications is turned on — muting a chat silences it independently of your global notification settings. See Muting a Chat & Notification Controls.

If you’ve checked all three and notifications still aren’t coming through, contact support.

The app seems out of date, or a feature isn’t showing up yet

Nuts ships most small fixes and features as background updates rather than waiting for a new Android/iOS app store release. The app checks for one of these updates each time it launches — if it finds one, it downloads it, and it takes effect the next time you open the app. That means two people on the same store-listed version can briefly see slightly different things, and it’s expected, not a bug.

What to try:

• Fully close the app and reopen it — not just switch away from it, but remove it from your recent apps and relaunch. This gives Nuts a chance to check for and apply an update it may have already downloaded in the background.
• Do this once or twice if the first reopen doesn’t show the change — an update that was still downloading when you closed the app finishes applying on the next full relaunch.
• Check your current build at the bottom of Settings, below the About section — it shows your app version plus either an update identifier and date, or “Base build · no OTA” if nothing has been applied yet. This is worth including if you end up contacting support about a specific missing feature.

On the web app, there’s no separate update step — refreshing the page always loads the current version. If something looks out of date on nuts.social, a hard refresh (Ctrl/Cmd+Shift+R) is the web equivalent.

Trouble signing in

Nuts supports several sign-in methods on the same account system: Google, X, Apple, email (a one-time code sent to your inbox), or an external crypto wallet. The most common cause of a login problem is trying a different method than the one you originally signed up with — for example, signing up with Google and later trying to sign in with email instead.

• Confirm the method. If you’re not sure how you originally signed up, try each method in turn — Google, X, Apple, and email are all shown as separate options on the sign-in screen.
• Email code not arriving? Check your spam folder and make sure you’re entering the exact email address the account was created with; codes expire after a few minutes, so request a fresh one if it’s been a while.
• Signing in with a social account (Google, X, or Apple)? Make sure you’re signed into the right account in your browser or on your device — social sign-in uses whichever account is currently active there.
• Every Nuts account gets a wallet created for it automatically at signup, regardless of which method you use — you don’t need to “find” a wallet separately unless you specifically chose to sign in with an external wallet.

Still stuck after trying the matching method? See Creating an Account for the full sign-up flow, or contact support.